The Listen, Talk, Connect: Communicating with people with Dementia booklet is intended to improve communication (both verbal and nonverbal) between caregiver, families and friends of people living with dementia in a long-term care facility. The booklet includes advice and tips on how to make the most out of visits and to ensure that interactions remain positive and meaningful. The booklet is divided into 7 chapters, as follows:
- I wish I had known: This chapter provides an overview of some of the communication challenges caregivers/families/friends face and why communication is so important
- Making sense of it all: This chapter looks at how to ‘be in the moment’ with a loved one with dementia
- Starting a conversation: Provides insight on starting a conversation with someone with dementia
- Having a conversation: This chapter includes suggestions on comfortable conversation topics and tips on appropriate language
- Making the most of your visit: Provides 15 tips on things to consider prior to a visit and during a visit. This chapter also includes a section on how children can prepare for a visit with a loved one with dementia
- The unspoken word: Highlights the importance of nonverbal communication during a visit, including touch, sight, taste or sound.
- Coping with difficult conversations: This chapter provides advice on what to do when a conversation becomes increasingly difficult, for example, if the person with dementia becomes angry or if they are no longer with us.