The 12-module curriculum — developed collaboratively by PHI, BEAM (Bringing Eden Alternative to Michigan), and Michigan State University -– is available as a
free download at the PHI Training and Organizational Development Services website.
Each module is 60 minutes, and focuses on developing skills to prevent abuse and neglect, as well as other communications and relational skills. These modules:
- Use adult learner-centered approaches that actively engage participants in learning;
- Are easy to use by educators for in-services in a wide variety of long-term care settings; and
- Can be used as stand-alone training, though they are ideally taught consecutively to effectively address abuse and neglect.
Before you start:
How to Use Training Materials (pdf 270KB)
Module 1: Person-Centered Care Provides an overview of the principles of person-centered care as a foundation for abuse prevention and quality care for clients.
Module 1: Person-Centered Care (zip 1.31MB)
Module 2: Identifying Potential Signs of Abuse & Neglect Focuses on the identification of abuse and neglect by exploring the physical signs, emotional responses, and verbal comments an abused person might display.
Module 2: Identifying Potential Signs of Abuse & Neglect (zip 1.45MB)
Module 3: Abuse & Neglect – Defining & Reporting Discusses the importance of reporting suspected abuse, neglect, or misappropriation, and the appropriate steps for filing a report. Participants develop a working definition of abuse and neglect beyond the legal definition with the goal of early detection of abusive situations.
Module 3: Abuse and Neglect – Defining & Reporting (zip 907KB)
Module 4: Stress Triggers & Trigger Busters – Life Influences Identifying the everyday stressors of life that, if not managed appropriately, can lead a caregiver to abuse or neglect. Participants learn healthy, simple ways for self care, which ultimately improve the quality of care for the adult clients.
Module 4: Stress Triggers & Trigger Busters – Life Influences (zip 1.03MB)
Module 5: Stress Triggers & Trigger Busters – Job Challenges Provides a forum for identifying work-related stressors that can lead a caregiver to abuse or neglect. Participants brainstorm productive means for individuals to counteract these stressors in healthy ways and create a better work environment.
Module 5: Stress Triggers & Trigger Busters – Job Challenges (zip 726KB)
Module 6: Stress Triggers & Trigger Busters – Client Behaviors Explores challenging client behaviors and the impact these behaviors have on caregiver stress. A key component of this module is the identification of potential reasons for client behaviors and the role of caregivers in creating a person-centered environment.
Module 6: Stress Triggers & Trigger Busters – Client Behaviors (zip 1.03MB)
Module 7: Stress Trigger Signals Identifies the physical, mental, and social stress trigger signals that occur when a person is nearing a trigger point: the point at which abuse and neglect may occur. Participants learn their individual trigger signals as well as healthy means to reduce the impact of these stressors.
Module 7: Stress Trigger Signals (zip 1.37MB)
Module 8: Active Listening Introduces the skill of active listening as a means of promoting person-centered care, creating an abuse-free environment, and developing quality care and relationships for the clients and DAS. During this interactive session, participants learn basic listening skills that benefit both home and work environments.
Module 8: Active Listening (zip 727KB)
Module 9: De-escalation – Conflict Resolution Empowers DAS with practical means of identifying the factors often contributing to conflict as well as four simple steps to effectively resolve conflicts with co-workers or competent clients.
Module 9: De-escalation – Conflict Resolution (zip 1.33MB)
Module 10: De-escalation – Client Behaviors Provides the DAS with an understanding of how clients with cognitive loss communicate. The module also includes effective communication strategies and practical steps to de-escalate a client with cognitive loss during a time of distress or agitation.
Module 10: De-escalation – Client Behaviors (zip 820KB)
Module 11: When Abuse Happens Addresses the responsibilities of direct access staff when abuse does occur. By incorporating information provided in previous modules such as identifying and reporting abuse, person-centered care, and active listening, participants walk through the step-by-step process of identifying an abusive situation, responding to the client, and reporting the incident.
Module 11: When Abuse Happens (zip 879KB)
Module 12: Active Communication – Learning Circle Identifies the benefits of incorporating learning circles (a practical group communication method) into the fabric of any organization as a means of promoting healthy relationships and problem solving.
Module 12: Active Communication – Learning Circle (zip 877KB)
