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Tuesday, April 05, 2011

Strengthening Communication & Problem Solving

Strengthening Communication & Problem-Solving Competencies for CNAs consists of six one-hour in-service training sessions for facility-based Certified Nursing Assistants (CNAs).

The goal is to help CNAs provide better care for residents in long-term care facilities, by developing core competencies of communications and problem-solving skills that will provide them with concrete tools to respond to resident’s needs and preferences.

Introduction for Instructors

The “Introduction for Instructors” is a guide for delivering the curricula and should be used by instructors in preparing for the training. Each unit includes two files (1) curriculum (2) handouts.

Unit 1. Introduction to Resident-Centered Care and Active Listening

Unit 2. Active Listening: Paraphrasing

Unit 3. Active Listening: Asking Open-Ended Questions

Unit 4. Managing Emotions: Pulling Back

Unit 5. The Exploring Options Approach to Problem-Solving

Unit 6. Giving Constructive Feedback

This curriculum was developed for The SCAN Foundation as part of a series of continuing education curricula for California’s direct-care workforce. The geriatric-focused curricula, which are based on adult learning principles, will support the workforce by enhancing and developing knowledge and skills to provide care.

To download the curriculum free of charge, visit The SCAN Foundation’s site. Once you’ve registered your email and information, click on “Strengthening Communication and Problem-Solving Competencies for CNAs” or any of the other curricula provided as part of this series.

1 comment:

Tony Sexton, Site Administrator said...

I hope these training materials will be widely assimilated and made available to our CNA’s and all direct-care givers! Important information in these lessons that I think would be of great benefit. Our care-givers desire to have and use the best tools available as they strive to provide great care whether in the Long-Term Care setting, home-health and hospice care.

Thanks for sharing the article,

Tony Sexton