Published by the Scottish Commission for the Regulation of Care in April 2009, this report details what the Healthcare Regulation Care Commission found out about palliative and end of life care from their inspections; and what they learned from complaints about palliative and end of life care in care homes.
http://www.carecommission.com/images/stories/documents/publications/reviewsofqualitycare/better_care_every_step_of_the_way_-_april_2009.pdf
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